According to a recent survey by the Independent Community Bankers of America, telephone banking is one of the top ten long term technology decisions facing community banks. This is true even though 67% of banks surveyed already use some sort of telephone banking system.

Banks are undoubtedly reevaluating their telephone banking systems due to the significant technology advancements that have been made since most systems were first introduced.

In the past, telephone banking was just another piece of technology that banks installed as it became available, without really addressing how it integrated with the other technology they already had.

Telephone Banking from FIS Banking Solutions provides the latest in telephone banking technology including multi-language capabilities. Its abstract data interface layer allows for integration with a variety of core processors to provide real-time account information and transaction capabilities.

Like all of FIS Banking Solution’s financial technology, Telephone Banking is built into a XML-based financial transaction server. This allows for seamless integration between telephone and Internet banking and other products. The real time interface allows transactions that occur through online channels to be immediately apparent to the customer. In addition, the XML framework enables FIS Banking Solution’s Telephone Banking to interface via Internet with other data integration engines, facilitating the aggregation of other customer financial data.

Of course the traditional telephone banking benefits still apply. FIS Banking Solution’s Telephone Banking enables you to provide your customers with 24 hour service while reducing your costs and increasing employee productivity.

FIS Banking Solution’s Telephone Banking solution is extremely reliable. With the stability of FIS’s product, you will experience little to no downtime, ensuring happier customers and less frustration from your staff.

Features

Account Activity/Transaction History
Transaction history for Checking and Savings accounts
Flexible history retention options

Account Information
Checking, Savings, Certificate of Deposit, Money Market, Loans (Balances, Payoffs, Interest Information, Payment Information)

Multi-language Capabilities
Standard package supports English and Spanish*
*(Included in standard pricing)

Funds Transfers
Supports one-time transfers between deposit accounts

Real-time Banking
Abstract data interface layer allows integration with a variety of core processors

Easy Application Management
Manage Internet and Telephone banking from a similar web-based interfacethat is simple and intuitive
Customer and account information is centrally managed

Multiple Configurations
Available in 4, 8, 12, and 16 port configurations

Community Message System
A audio community bulletin board where groups and organizations can leave important messages for community members

Merchant Verification
Allows local merchants to quickly verify availability of funds when a check is presented

Call Transfer
Allows calls to be transferred to the bank from the IVR

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